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Sticking to the management principle of People oriented& Quality Upmost, the company pays much attention to product quality to occupy more market share. It was approved by ISO9001 in 2003 and has been successively awarded many honorable titles by the province and Wafangdian city such as Regard Contract & Keep Faith Enterprise and Star Enterprise for many times.

We sincerely appreciate the help and support from friends in all walks during the past years and we'd like to provide much more better products and service for customers in future.

Product Quality Promise

Quality is the life of an enterprise and the source of benefit. Products without high quality have no markets and enterprises without high-quality products have no survival space. Aiming at the survival and further development of our company, we promise:

· To establish complete and effective quality guarantee system for NNN brand of bearings, which should be approved by national authoritative organism as well.

· To purchase high-quality bearing steel at home and abroad according to customers' requirements for bearing quality to guarantee the product quality.

· To adopt the advanced equipments and techniques and produce products meeting customers' requirements according to the national standard .

· To guarantee the life of bearings meeting the national standard and customers' requirement.

· To guarantee the packing of bearings in accordance with the national standard and customers' requirement without any problems

in transport.

· To solve the quality problems according to certain regulations in Customer Service Promise.

· To design and manufacture according to special quality requirements to meet customers' requirement.

· To assign the best engineer to assist customers to select types and design when developing new products.

· To assign special engineering technicians to customers' company for quality and technical instruction.

Customer Service Promise

Customer is the god of an enterprise and to meet customers' requirement .It's the most important issue for our company’s marketing program. Our company, sticking to the management concept of Strengthen Customer Satisfaction via High-quality Bearing Products and Service, as well as the tenet of Varieties of products, High Quality and Famous Brand, would like to make continuous efforts to provide perfect service for customers.

· Before-sale Service

Our company will hold products display and fair periodically in each major city in China to introduce the company and the products.

The company will offer relative technical lectures for customers including the maintenance and repair of bearings, the mounting of bearings and the using feature of bearings, etc. We will provide the technical support if needed.

Special service telephone in the marketing department to solve relative problems for customers,

· After-sale Service

As to new customers, the company will contact them by telephone within a week after receiving goods to ask for the checking and accepting conditions, including their satisfaction degree on the product quality, delivery method, packing condition, delivery time and so on.

As to important customers, the company will assign special personnels to visit once or twice every season to ask for their opinions about the products and solve their problems. If products manufactured by Wafangdian Rolling Bearing Making Co.,Ltd. have any quality problems during the working, our service personnels will respond within 24 hours after receiving customers' complaint. As to the quality problems of products manufactured by Wafangdian Rolling Bearing Making Co.,Ltd., the company will return, exchange or repair relative products to protect the customers’ profits.